44dd Privacy Policy — How We Collect, Use, and Protect Your Data

Who We Are

44dd is an online casino and sports betting platform operating at 44dd.io, established to serve the Bangladeshi gaming audience. Throughout this Privacy Policy, references to "44dd", "we", "us", or "our" mean the 44dd platform and its operating entity. References to "you", "your", or "User" mean any individual who accesses, registers on, or interacts with the 44dd platform in any capacity.

This Privacy Policy applies to all data collected through the 44dd website at 44dd.io, our mobile-optimised web interface, our customer support channels, and any other digital touchpoint operated by 44dd. By registering an account or using any 44dd service, you acknowledge that you have read, understood, and agreed to the data practices described in this policy.

If you have any questions about this Privacy Policy or how your data is handled, you may contact our support team at any time. Contact details are provided in Section 14 of this document.

Data We Collect

44dd collects the following categories of personal data in the course of operating the platform and providing services to registered Users. We collect only what is necessary for the specific purposes described in this policy.

44dd does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a document provided for identity verification incidentally contains such information. In those cases, the information is used solely to verify your identity and is not processed for any other purpose.

How We Collect Data

44dd collects personal data through the following channels and mechanisms:

• Direct Collection: When you complete the account registration form, submit identity verification documents, make a deposit or withdrawal request, contact our support team via live chat or email, or voluntarily provide information through any other platform feature.
• Automated Collection: When you visit or interact with the 44dd website, our servers and analytics tools automatically record Technical Data and Usage Data as described in Section 2. This includes data collected via cookies and similar tracking technologies as described in Section 7.
• Payment Providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a supported bank transfer, those providers may share transaction confirmation data with 44dd to enable us to credit your account or process your withdrawal.
• Identity Verification Providers: Where 44dd uses a third-party service to assist with Know Your Customer (KYC) or age verification checks, that provider may return verification results and associated data to 44dd.
• Third-Party Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share game session data with 44dd to facilitate gameplay, settle bets, and maintain game history records in your account.

Why We Use Your Data

44dd uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the original reason for which it was collected, without first obtaining your consent or as otherwise permitted by applicable law.

• Account Registration and Management: To create and maintain your 44dd account, authenticate your identity on login, and allow you to access the full range of platform features.
• Age and Identity Verification: To confirm that you are at least 21 years of age and that the information you provided at registration is accurate. This is a legal and operational requirement — 44dd does not permit underage gambling under any circumstances.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or supported bank transfer), and to maintain accurate transaction records in your account.
• Platform Operation: To provide access to casino games, live dealer tables, sports betting markets, cricket betting, slots, and all other 44dd products and features.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, multi-accounting, and other prohibited conduct as defined in the 44dd Terms & Conditions.
• Customer Support: To respond to your support enquiries, resolve disputes, and handle complaints in a timely and accurate manner.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour and to administer self-exclusion, deposit limits, session time limits, and cooling-off periods at your request or where required under our Responsible Gaming policy.
• Legal Compliance: To fulfil obligations under applicable laws, including anti-money laundering (AML) requirements, and to respond to requests from competent authorities where required.
• Platform Improvement: To analyse aggregated usage patterns, identify technical issues, improve platform performance, and develop new features that better serve our Bangladeshi user base.
• Marketing Communications: Where you have opted in, to send you information about relevant promotions, bonuses, seasonal offers (such as Eid or BPL season promotions), and platform updates. You may opt out of marketing communications at any time.

Legal Basis for Processing

44dd processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 44dd — specifically, the Terms & Conditions you agreed to at registration. This covers account creation, payment processing, game access, and customer support.
• Legal Obligation: Processing required to comply with applicable legal requirements, including age verification, anti-money laundering checks, and responding to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing that serves 44dd's legitimate operational interests, including fraud detection, security monitoring, and platform analytics, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for purposes where we have obtained your explicit consent, primarily for marketing communications. You may withdraw consent for marketing at any time by contacting [email protected] or adjusting your account notification preferences.

Data Sharing & Disclosure

44dd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data only in the following limited and specific circumstances:

• Payment Processors: We share the minimum necessary financial data with payment providers — including bKash, Nagad, Rocket, Upay, and supported banks — solely to process your deposit or withdrawal transactions. These providers are contractually obligated to handle your data securely and only for the specific payment purpose.
• Identity Verification Services: Where we engage a third-party KYC or age verification provider, we share the identity documents and data you submit for that purpose. The provider is permitted to use your data only to complete the verification check and return results to 44dd.
• Game Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a unique session token and account reference when you launch a game. These providers do not receive your full name, contact details, or financial data; they receive only what is necessary to operate the game session.
• Legal and Regulatory Authorities: 44dd may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where required by applicable law, court order, or lawful request. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or transfer of substantially all of 44dd's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before your data is transferred.
• Internal Operations: Personal data may be accessed by 44dd staff and contractors who require it in the course of their job duties — for example, customer support agents, compliance officers, and security analysts. Access is restricted to those with a legitimate operational need and is governed by internal data access policies.

Cookies & Tracking Technologies

44dd uses cookies and similar tracking technologies on the platform to improve your experience, maintain session state, and gather anonymised analytics. The following types of cookies are used:

• Essential Cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your language and display preferences, and ensure security features operate correctly. These cookies cannot be disabled without impairing core platform functionality.
• Analytics Cookies: These collect anonymised data about how Users interact with the platform — including which pages are visited most frequently, how long Users spend on each section, and which games are most popular. This data is used in aggregate form only, without identifying individual users.
• Functional Cookies: These remember your preferences — such as your last-used deposit method or your preferred game category — to provide a more personalised experience on return visits.
• Security Cookies: These assist our fraud prevention and account security systems by identifying unusual access patterns, flagging suspicious login attempts, and supporting two-factor authentication where applicable.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use certain platform features. 44dd does not use third-party advertising cookies or cross-site tracking cookies for ad targeting purposes.

Data Retention

44dd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active Account Data: Data associated with your active 44dd account is retained for the duration of the account's existence and for a period of five years following permanent account closure, to satisfy potential legal, compliance, or dispute resolution requirements.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction data — including deposit, withdrawal, and betting records — is retained for a minimum of five years following the date of the transaction.
• Support Communications: Records of live chat transcripts and email correspondence are retained for a period of three years from the date of the communication, unless the communication is directly relevant to an ongoing dispute or legal proceeding, in which case it is retained until the matter is fully resolved.
• Technical and Usage Data: Anonymised aggregated analytics data may be retained indefinitely. Individually identifiable technical data such as IP address logs is retained for a maximum of twelve months.
• Marketing Consent Records: Records of your marketing consent or opt-out preferences are retained for as long as your account is active, and for three years following account closure.

When data reaches the end of its retention period and is no longer required for any legal or operational purpose, 44dd will securely delete or anonymise it in a manner that prevents reconstruction or identification.

Data Security

44dd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS 1.3 Encryption: All data transmitted between your device and the 44dd platform is encrypted using Transport Layer Security (TLS) 1.3. Our SSL certificate is active at all times, and 44dd.io operates exclusively over HTTPS.
• Password Security: Passwords are never stored in plain text. All account passwords are processed using industry-standard cryptographic hashing with salting before storage.
• Access Controls: Access to systems containing personal data is restricted to authorised 44dd personnel with a verified operational need. Access is controlled through role-based permissions and reviewed regularly.
• Infrastructure Security: 44dd's hosting infrastructure is protected by firewalls, intrusion detection systems, and regular security patching. Security audits are conducted periodically to identify and address vulnerabilities.
• Payment Security: Financial transaction data is handled exclusively through the APIs of our payment partners (bKash, Nagad, Rocket, Upay, and supported banks). 44dd does not store complete payment credentials on its own servers.

Your Rights

As a 44dd User, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within thirty days.

• Right of Access: You have the right to request a copy of the personal data that 44dd holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account information directly through your account settings.
• Right to Erasure: You may request that 44dd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to legal retention obligations — we cannot delete data we are required by law to retain.
• Right to Restriction: In certain circumstances, you may request that 44dd restrict the processing of your data — for example, while a dispute over the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of the data you provided to 44dd in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your data based on legitimate interests, including profiling. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent — particularly for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Children's Privacy

The 44dd platform is strictly for adults aged 21 and above. 44dd does not knowingly collect personal data from any individual under the age of 21. Account registration requires confirmation that the applicant meets the minimum age requirement, and 44dd enforces age verification procedures as described in the Terms & Conditions.

If 44dd becomes aware that personal data has been collected from a user who is under 21 years of age, that account will be immediately suspended, all data associated with the account will be reviewed, and any funds on the account will be handled in accordance with the underage account closure procedures described in the Terms & Conditions.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on 44dd, please contact us immediately at [email protected] so that we can take prompt action. We recommend using parental control tools and internet filtering software to prevent minors from accessing gambling content online.

Third-Party Services

The 44dd platform integrates with third-party services to provide a complete gaming and payment experience. Each third-party provider operates under its own privacy policy and data handling practices. 44dd is not responsible for the privacy practices of these third parties, though we do require contractual commitments regarding data security from all partners.

Third-party services integrated with 44dd include, but are not limited to:

• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers supply the game software and, where applicable, live dealer streaming technology used on the platform.
• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank, for processing deposits and withdrawals in Bangladeshi Taka (৳ BDT).
• Analytics Providers: 44dd may use anonymised analytics tools to understand platform usage patterns. These tools process only aggregated, non-personally identifiable data.

When you access a game provided by a third-party studio, your session data is handled partly by that provider. We encourage you to review the privacy policies of any third-party providers whose services you use through the 44dd platform.

Policy Amendments

44dd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. All amendments will be published on this page at 44dd.io/privacy-policy with an updated effective date clearly displayed at the top of the document.

Where changes are material — such as a new category of data being collected, a new third party with whom data is shared, or a significant change to retention periods — 44dd will endeavour to notify registered Users by email at least seven days before the changes take effect. For minor or administrative updates, posting on this page constitutes sufficient notice.

Your continued use of the 44dd platform after an amended Privacy Policy has taken effect constitutes your acceptance of the revised terms. If you do not accept any amendment to this policy, you must immediately cease using the platform and request account closure in accordance with the Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 44dd holds about you, please contact our support team using the details below. All privacy-related communications should be directed to:

Email: [email protected] (plain text — not a clickable link)

Live Chat: Available 24 hours a day, 7 days a week through your 44dd account dashboard. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your enquiry within 24 hours.

Where your request concerns the exercise of a data rights (access, rectification, erasure, portability, or objection), please clearly state the nature of your request in your message and provide sufficient information to verify your identity as the account holder. 44dd will respond to all data rights requests within thirty days of receipt.